Household
Know what happens with parcels from abroad
Overview
Online orders from abroad can carry extra charges.
The question you never knew to ask“Why is the postman asking me to pay for my own parcel?”
Why it matters
Deliveries from abroad can involve VAT, duty and a handling fee.
Does this apply to me?
Your circumstances: Canton Bern, B permit, mixed nationalities, family with children, moving with a partner, arriving soon
It applies to every household moving to Switzerland.
When?
Before your first online order.
What do I need?
Nothing to prepare beyond your own notes.
What do I do next?
- Read the official page before ordering from abroad.
- Check the charges at checkout.
Official guidance
Read official guidance from the Swiss authorities' joint information site (federal, cantonal and communal):
ch.ch: ordering goods from abroad